> ## Documentation Index
> Fetch the complete documentation index at: https://chatbotx.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Schedule Automatic Customer Scan for inbox

> Starts a scan that walks the inbox's existing conversations and imports contacts that never messaged first. `scanFromAt` must be in the past. Only one scan may run per inbox, with a cooldown between runs — both are rejected with 409.



## OpenAPI

````yaml /api-reference/platform-api.json post /v1/contact-scans
openapi: 3.1.1
info:
  title: ChatbotX
  version: 0.0.1
servers:
  - url: https://app.chatbotx.io/api
security:
  - bearerAuth: []
  - developerAccessToken: []
  - tokenInSearchParams: []
paths:
  /v1/contact-scans:
    post:
      tags:
        - Contacts
      summary: Schedule Automatic Customer Scan for inbox
      description: >-
        Starts a scan that walks the inbox's existing conversations and imports
        contacts that never messaged first. `scanFromAt` must be in the past.
        Only one scan may run per inbox, with a cooldown between runs — both are
        rejected with 409.
      operationId: contactScans.create
      requestBody:
        required: true
        content:
          application/json:
            schema:
              type: object
              properties:
                inboxId:
                  type: string
                  pattern: ^\d+$
                  description: Inbox id. Get it from `inboxes.list`.
                scanFromAt:
                  type: string
                  format: date-time
                  x-native-type: date
                  description: Only scan conversations started on or after this date.
              required:
                - inboxId
                - scanFromAt
      responses:
        '202':
          description: OK
          content:
            application/json:
              schema:
                type: object
                properties:
                  runId:
                    type: string
                required:
                  - runId
        '400':
          description: '400'
          content:
            application/json:
              schema:
                oneOf:
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: businessError
                      status:
                        const: 400
                      message:
                        type: string
                        default: An error occurred while processing your request
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: contactScanFromTimeInvalid
                      status:
                        const: 400
                      message:
                        type: string
                        default: Scan-from time must be in the past
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: contactScanChannelUnsupported
                      status:
                        const: 400
                      message:
                        type: string
                        default: This channel does not support Automatic Customer Scan
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: contactScanIntegrationDisconnected
                      status:
                        const: 400
                      message:
                        type: string
                        default: This inbox is not connected
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - $ref: '#/components/schemas/UndefinedError'
        '401':
          description: '401'
          content:
            application/json:
              schema:
                oneOf:
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: UNAUTHORIZED
                      status:
                        const: 401
                      message:
                        type: string
                        default: Authentication required
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: INVALID_CHATBOT_TOKEN
                      status:
                        const: 401
                      message:
                        type: string
                        default: Invalid or missing workspace API token
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - $ref: '#/components/schemas/UndefinedError'
        '403':
          description: '403'
          content:
            application/json:
              schema:
                oneOf:
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: FORBIDDEN
                      status:
                        const: 403
                      message:
                        type: string
                        default: You do not have permission to perform this action
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: trialExpired
                      status:
                        const: 403
                      message:
                        type: string
                        default: Trial expired
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: macLimitReached
                      status:
                        const: 403
                      message:
                        type: string
                        default: Monthly active contact limit reached
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - $ref: '#/components/schemas/UndefinedError'
        '404':
          description: '404'
          content:
            application/json:
              schema:
                oneOf:
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: contactScanInboxNotFound
                      status:
                        const: 404
                      message:
                        type: string
                        default: Inbox not found
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - $ref: '#/components/schemas/UndefinedError'
        '409':
          description: '409'
          content:
            application/json:
              schema:
                oneOf:
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: contactScanCooldown
                      status:
                        const: 409
                      message:
                        type: string
                        default: >-
                          This inbox was scanned recently. Please wait before
                          scanning again.
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: contactScanAlreadyRunning
                      status:
                        const: 409
                      message:
                        type: string
                        default: A scan is already running for this inbox.
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - $ref: '#/components/schemas/UndefinedError'
        '422':
          description: '422'
          content:
            application/json:
              schema:
                oneOf:
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: invalidRequestData
                      status:
                        const: 422
                      message:
                        type: string
                        default: Input validation failed
                      data:
                        type: object
                        properties:
                          issues:
                            type: array
                            items:
                              type: object
                              properties:
                                message:
                                  type: string
                                path:
                                  type: array
                                  items:
                                    anyOf:
                                      - type: string
                                      - type: number
                                      - type: object
                                        properties:
                                          key:
                                            anyOf:
                                              - type: string
                                              - type: number
                                        required:
                                          - key
                                        additionalProperties: {}
                              required:
                                - message
                              additionalProperties: {}
                        required:
                          - issues
                        additionalProperties: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                      - data
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: validation
                      status:
                        const: 422
                      message:
                        type: string
                        default: Validation error
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - $ref: '#/components/schemas/UndefinedError'
        '429':
          description: '429'
          content:
            application/json:
              schema:
                oneOf:
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: tooManyRequests
                      status:
                        const: 429
                      message:
                        type: string
                        default: Too many requests
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - $ref: '#/components/schemas/UndefinedError'
        '500':
          description: '500'
          content:
            application/json:
              schema:
                oneOf:
                  - type: object
                    properties:
                      defined:
                        const: true
                      code:
                        const: INTERNAL_SERVER_ERROR
                      status:
                        const: 500
                      message:
                        type: string
                        default: An unexpected error occurred
                      data: {}
                    required:
                      - defined
                      - code
                      - status
                      - message
                  - $ref: '#/components/schemas/UndefinedError'
components:
  schemas:
    UndefinedError:
      type: object
      properties:
        defined:
          const: false
        code:
          type: string
        status:
          type: number
        message:
          type: string
        data: {}
      required:
        - defined
        - code
        - status
        - message
  securitySchemes:
    bearerAuth:
      type: http
      scheme: bearer
    developerAccessToken:
      type: http
      scheme: bearer
    tokenInSearchParams:
      type: apiKey
      in: query
      name: token

````