> ## Documentation Index
> Fetch the complete documentation index at: https://chatbotx.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Introducing ChatbotX

> ChatbotX is an open-source omnichannel chatbot platform that helps you automate conversations and support customers across Messenger, Instagram, WhatsApp, Zalo, TikTok, Telegram, Webchat, API and Email.

**ChatbotX** is an **Agentic Omnichannel Chatbot** platform for businesses that want to automate conversations, nurture customers, and grow revenue from one place.

You do not need to know how to code. Just connect your channels, build your Flow, and let ChatbotX work for you 24/7.

ChatbotX is an **open-source platform** built to stay transparent, reliable, and sustainable with the community over time.

## Which channels does ChatbotX support?

<CardGroup cols={3}>
  <Card title="Messenger" icon="facebook-messenger" href="https://chatbotx.io/channels/messenger/">
    Connect your Facebook Page and build automated chatbots for every Messenger conversation.
  </Card>

  <Card title="Instagram" icon="instagram" href="https://chatbotx.io/channels/instagram/">
    Automatically reply to comments, DMs, and story mentions on Instagram.
  </Card>

  <Card title="WhatsApp" icon="whatsapp" href="https://chatbotx.io/channels/whatsapp/">
    Send proactive messages, templates, and follow-up sequences through WhatsApp Business.
  </Card>

  <Card title="Zalo" icon="comment" href="https://chatbotx.io/channels/zalo/">
    Connect your Zalo OA to automate conversations for the Vietnam market.
  </Card>

  <Card title="TikTok" icon="tiktok" href="https://chatbotx.io/channels/tiktok/">
    Automatically reply to and engage with customers on TikTok.
  </Card>

  <Card title="Telegram" icon="paper-plane" href="https://chatbotx.io/channels/telegram/">
    Connect your Telegram Bot and manage those conversations in the same system.
  </Card>

  <Card title="Webchat" icon="globe" href="https://chatbotx.io/channels/webchat/">
    Embed a chat widget on your website so you can talk to visitors right on the page.
  </Card>

  <Card title="Email" icon="envelope" href="https://chatbotx.io/channels/email/">
    Bring Email into the same automation flow and omnichannel Inbox.
  </Card>
</CardGroup>

<Note>
  Every channel is managed in **one shared Inbox**, so you do not need to keep multiple tabs open or switch between separate apps.
</Note>

## What can you do with ChatbotX?

<CardGroup cols={3}>
  <Card title="Analytics" icon="chart-line" href="https://chatbotx.io/features/analytics/">
    Track read, reply, and click rates in real time. Use conversion data and performance metrics to optimize your chatbot campaigns.
  </Card>

  <Card title="Shared Inbox" icon="inbox" href="https://chatbotx.io/features/inbox/">
    Manage conversations from all channels in a single dashboard. Collaborate with your team, assign chats, and support customers seamlessly.
  </Card>

  <Card title="Flow Builder" icon="diagram-project" href="https://chatbotx.io/features/flow-builder/">
    Design automated chatbot scenarios with a visual drag-and-drop builder. Create messages, conditional branches, and actions without coding.
  </Card>

  <Card title="AI Agents" icon="brain" href="https://chatbotx.io/features/ai-agents/">
    Deploy intelligent AI agents trained on your business data. Connect LLMs (Large Language Models) to handle complex support queries and drive sales.
  </Card>

  <Card title="CRM Contacts" icon="users" href="https://chatbotx.io/features/contacts/">
    Manage customer profiles, interaction history, and custom fields. Segment your audience and apply Tags automatically based on behavior.
  </Card>

  <Card title="Remarketing" icon="bullhorn" href="https://chatbotx.io/features/remarketing/">
    Send targeted Broadcasts or set up automated Sequences to follow up with leads, nurture customers, and increase conversion rates.
  </Card>

  <Card title="Growth Tools" icon="arrow-trend-up" href="https://chatbotx.io/features/growth-tools/">
    Acquire new customers using website widgets, referral links, and opt-in tools that automatically direct traffic into your chat flows.
  </Card>

  <Card title="API, CLI & MCP" icon="code" href="https://chatbotx.io/features/api-cli-mcp/">
    Integrate programmatically with APIs, deploy via the CLI (Command Line Interface), and extend AI capabilities with custom MCP (Model Context Protocol) servers.
  </Card>

  <Card title="Triggers & Actions" icon="bolt" href="https://chatbotx.io/features/triggers-actions/">
    Automate backend workflows by setting up event-based Triggers to instantly execute Actions like sending Webhooks or auto-replying.
  </Card>
</CardGroup>

## How does ChatbotX work?

<Steps>
  <Step title="Connect all your channels">
    Connect Messenger, Instagram, WhatsApp, Zalo, TikTok, Webchat, and Email. Contact data is synced automatically from every channel into one system.
  </Step>

  <Step title="Configure AI Agents with Flows">
    Customize how AI thinks and acts with Flows. Combine multiple AI models to handle complex questions and automate your full workflow.
  </Step>

  <Step title="Engage and convert customers">
    Deploy AI support across every channel 24/7. Automatically segment, nurture, and convert customers without manual work.
  </Step>

  <Step title="Manage everything from one Inbox">
    Every conversation from every channel appears in one dashboard. Sync activity in real time, auto-assign by intent, and help your team collaborate more efficiently.
  </Step>
</Steps>

## How do you get started?

<Steps>
  <Step title="Create your ChatbotX account">
    Go to [app.chatbotx.io](https://app.chatbotx.io) and sign up for an account. You can sign in with Google or register with Email. ChatbotX offers a **Free Forever** plan with a **14-day free trial** that includes unlimited features, and you do not need to enter a credit card.
  </Step>

  <Step title="Connect your first channel">
    Open **Channels** and connect your Facebook Page, Instagram, WhatsApp Business, or Zalo OA. Each channel includes its own step-by-step setup guide.
  </Step>

  <Step title="Build your first Flow">
    Go to **Automation > Flows**, click **+ Create Flow**, and build your first chatbot scenario. Starting with a simple welcome message is enough.
  </Step>

  <Step title="Test and publish">
    Use **Get Published Link** to make sure your Flow works correctly, then turn on the toggle to publish it on your live channel.
  </Step>
</Steps>

## Explore more

<CardGroup cols={2}>
  <Card title="Learn about Flows" icon="diagram-project" href="/docs/automation/flows">
    Build a complete chatbot scenario with messages, conditions, and automated actions.
  </Card>

  <Card title="Connect channels" icon="plug" href="/docs/channels">
    Follow setup guides for each channel: Messenger, Instagram, WhatsApp, Zalo, Tiktok (soon), API Channel (soon), Email and Webchat.
  </Card>

  <Card title="AI Agents" icon="brain" href="/docs/ai-agents/agents">
    Configure AI Agents to answer questions automatically using your business data.
  </Card>

  <Card title="Analytics" icon="chart-bar" href="/docs/analytics">
    Track chatbot performance, engagement rates, and conversions by channel.
  </Card>
</CardGroup>