> ## Documentation Index
> Fetch the complete documentation index at: https://chatbotx.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Entry Point Links

> Learn how to create Entry Point Links in ChatbotX so customers enter the right chatbot Flow from ads, websites, or QR codes.

**Entry Point Links**, also called **Reflinks**, are special links that send customers directly into a specific Flow in your Bot as soon as they click.

Instead of making the customer message first and wait through a generic greeting, a Reflink drops them into the right context straight away. A product ad for product A can start the product A consultation Flow immediately. A referral link can instantly record who referred the customer.

## How to create a new Reflink

1. Go to **Tools -> Entry Point Links**.
2. Click **+ Create Reflink**.
3. Fill in the fields in the dialog:

### Name

Use a name that makes the link easy to recognize, such as `ads-facebook-march`, `qr-standup-event`, or `email-newsletter`.

### Bot Response

Choose the Flow that should start as soon as the customer clicks this link. For example, a product consultation Flow, a gift registration Flow, or a welcome Flow.

### Save response to Custom Field *(optional)*

If you want to save additional information from the link into the customer's profile, choose the matching Custom Field here. The value will be stored automatically when the link is opened.

4. Click **Create** to save it.

<Frame>
  <img src="https://mintcdn.com/chatbotx/6419eoAF_uo2OCBi/images/image-128.png?fit=max&auto=format&n=6419eoAF_uo2OCBi&q=85&s=83677de6ccdbbe34ca40c61c09f31669" alt="entry_point_links_create" width="3000" height="1356" data-path="images/image-128.png" />
</Frame>

## After the Reflink is created

Open the **...** menu next to the Reflink name, then choose **Copy URL** to get the channel-specific version of that link:

| Channel   | Link format                                          |
| --------- | ---------------------------------------------------- |
| Messenger | `https://m.me/PAGE_ID?ref=refname`                   |
| Instagram | `https://ig.me/m/USERNAME?ref=refname`               |
| WhatsApp  | `https://wa.me/PHONENUMBER?text=/refname`            |
| Telegram  | `https://t.me/BOT_USERNAME?start=refname`            |
| WebChat   | `https://chatbotx.io/bots/webchat/?p=ID&ref=refname` |

Paste that link into an ad, email, QR code, or website, and the customer will jump straight into the correct Flow.

## Real example

**Scenario:** You are running 2 Facebook ad campaigns, one for product A and one for product B. You want to know which ad brings more customers into the chatbot, and you want each group to receive a different consultation Flow.

**How to set it up:**

1. Create 2 Reflinks: `ads-product-a` and `ads-product-b`
2. Point each Reflink to the matching product consultation Flow
3. Insert the correct link into each ad

-> When a customer clicks from a specific ad, the Bot starts the matching Flow right away, and you can track performance by source.

> **Note:** Entry Point Links support every channel connected to ChatbotX. One Reflink can generate multiple channel-specific links with the same name but different URL formats.