> ## Documentation Index
> Fetch the complete documentation index at: https://chatbotx.io/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Instagram Story Reply Automation

> Set up Instagram Story Reply Automation in ChatbotX to automatically reply to Story responses with a message, Flow, or AI Agent.

**Instagram Story Reply Automation** helps you automatically respond when customers reply to an Instagram Story. ChatbotX can send a message, start a Flow, or route the request to an AI Agent in Inbox.

Use this feature to send offers, provide product consultations, or capture requests from people interested in your Story content.

## How it works

Each automation has three main parts:

| Section                  | Function                                           |
| ------------------------ | -------------------------------------------------- |
| **Track Story reply on** | Select all Stories or specific Stories to monitor. |
| **Reply**                | Choose how ChatbotX responds in Inbox.             |
| **Reply to (optional)**  | Filter responses by keyword.                       |

For example, a customer replies `consultation` to a product Story. ChatbotX detects the keyword and immediately sends guidance in Inbox.

## Create an Instagram Story Reply Automation

<Steps>
  <Step title="Open Instagram Story Reply Automation">
    Select **Tools** from the left menu. Then click the **Instagram Story Reply Automation** card.

    <Frame>
      <img src="https://mintcdn.com/chatbotx/AQ3XbM9R9tiVYoPl/images/instagram_story_reply_automation_tool_location.png?fit=max&auto=format&n=AQ3XbM9R9tiVYoPl&q=85&s=5b18412deebc961f8213775418047c84" alt="Open Instagram Story Reply Automation from the Tools page" width="3055" height="1895" data-path="images/instagram_story_reply_automation_tool_location.png" />
    </Frame>
  </Step>

  <Step title="Create a new automation">
    Enter a name in **Enter name**, then click **Create Automation**. You can also click **Create Folder** to organize automations by campaign.

    <Frame>
      <img src="https://mintcdn.com/chatbotx/AQ3XbM9R9tiVYoPl/images/instagram_story_reply_automation_list.png?fit=max&auto=format&n=AQ3XbM9R9tiVYoPl&q=85&s=5150d60f8101b43ea97c918f178942fc" alt="View and create Instagram Story reply automations" width="2472" height="1382" data-path="images/instagram_story_reply_automation_list.png" />
    </Frame>
  </Step>

  <Step title="Choose the Story scope">
    Review the name under **Name**. Under **Track Story reply on**, choose a scope:

    * **All stories:** Monitor responses to every Story.
    * **Specific stories:** Monitor responses only to the Stories you select.

    <Frame>
      <img src="https://mintcdn.com/chatbotx/AQ3XbM9R9tiVYoPl/images/instagram_story_reply_automation_targeting_and_reply.png?fit=max&auto=format&n=AQ3XbM9R9tiVYoPl&q=85&s=f0abcff57d74b1f591e1bb8aee0a1927" alt="Configure Instagram Story targeting and reply settings" width="1791" height="1213" data-path="images/instagram_story_reply_automation_targeting_and_reply.png" />
    </Frame>
  </Step>

  <Step title="Select specific Stories">
    When using **Specific stories**, open **Select Stories** and select an account under **All accounts**.

    Select a Story from **Active stories**. If you know its ID, open the **Story ID** tab to identify the Story to monitor. Then click **Confirm**.

    <Frame>
      <img src="https://mintcdn.com/chatbotx/AQ3XbM9R9tiVYoPl/images/instagram_story_reply_automation_select_stories.png?fit=max&auto=format&n=AQ3XbM9R9tiVYoPl&q=85&s=d7ea2efcaed2d6bcc18891849deff579" alt="Select specific Instagram Stories for reply automation" width="1858" height="1379" data-path="images/instagram_story_reply_automation_select_stories.png" />
    </Frame>
  </Step>

  <Step title="Choose how to reply">
    Under **Reply**, choose how ChatbotX responds to the person who replied to the Story:

    | Option           | Result                                                                            |
    | ---------------- | --------------------------------------------------------------------------------- |
    | **Text message** | Send the content entered in **Reply message**. Message templates support spintax. |
    | **Flow**         | Start a Flow created in ChatbotX.                                                 |
    | **AI Agent**     | Route the request to a configured AI Agent.                                       |
    | **No reply**     | Do not send an automated response.                                                |

    The reply is sent to the Story replier's Inbox.
  </Step>

  <Step title="Filter responses and save">
    Under **Reply to (optional)**, select the appropriate condition:

    | Condition       | How responses are matched                                   |
    | --------------- | ----------------------------------------------------------- |
    | **All replies** | Reply to every message from the customer.                   |
    | **Exact match** | Reply only when the full message exactly matches a keyword. |
    | **Contains**    | Reply when the message contains at least one keyword.       |

    With **Exact match** or **Contains**, enter each keyword in **Keywords to match** and press Enter. Review the settings, then click **Save**.
  </Step>
</Steps>

## Example: product consultation

Suppose you publish a Story about a new product and want to automatically collect consultation requests:

| Setting                  | Suggested value                                                                        |
| ------------------------ | -------------------------------------------------------------------------------------- |
| **Name**                 | `Story Product Consultation`                                                           |
| **Track Story reply on** | **Specific stories**, then select the product Story.                                   |
| **Reply**                | **Flow**, then select a Flow that provides consultation and collects customer details. |
| **Reply to (optional)**  | **Contains**.                                                                          |
| **Keywords to match**    | `price`, `consultation`, `buy`.                                                        |

When a customer replies `Can I get the price?`, ChatbotX starts the consultation Flow in Inbox. Responses without the configured keywords do not trigger this automation.

## Manage automations

Use the automation list to organize and monitor the automations you create:

* **Folders:** Create folders to group automations by campaign or purpose.
* **Status:** Use the switch to activate or pause an automation.
* **Replies:** View the number of responses handled by the automation.
* **Actions:** Open the three-dot menu to use **Edit**, **Rename**, **Move**, or **Delete**.
* **Rows per page:** Select how many automations appear on each page.

<Note>
  Test an automation with **Specific stories** before enabling it for **All stories**. Send a test response and check the message received in Inbox.
</Note>