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Platform Credentials is where you configure API connection credentials for third-party platforms and developer applications (such as Meta, Google, TikTok, Zalo, GIPHY) to integrate into your White Label portal. The goal of Platform Credentials is to customize the login and channel authorization flows for your clients. Instead of showing ChatbotX branding, clients will see your own business name and logo during authorization.
Chatbotx Whitelabel Platform Credentials Overview

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Control which channels workspaces can create

Use Platform > Channels to control which channels are available to workspaces on your White Label platform. The Hidden Channels setting applies across the entire platform and prevents workspaces from creating the selected channel types.
1

Open Channels

From the White Label admin menu, go to Platform > Channels.
2

Select channels to hide

Under Hidden Channels, check every channel that workspaces should not be able to create. Available options include Instagram, Messenger, Telegram, TikTok, Webchat, WhatsApp, and Zalo OA.
3

Save the settings

Click Save to apply the channel availability settings across your White Label platform.
Configure Hidden Channels For White Label Workspaces
A checked channel is hidden and cannot be created by workspaces on your White Label platform. Leave a channel unchecked to allow workspaces to create it. Leave every channel unchecked to allow all channels.

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Default status and core mechanism

The Platform Credentials interface displays a list of supported platforms. By default, every channel is set to Using platform default (Sử dụng mặc định hệ thống).

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Using platform default

This status means the channel uses the pre-configured ChatConnectX developer app provided by ChatbotX:
  • Use it immediately: Your clients can connect channels without you performing complex developer setup.
  • Independent branding: Authorization screens display the ChatConnectX app name and logo. They do not display ChatbotX branding, so you can use the default app without this limitation.

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Override mechanism

At any time, you can click the Edit button next to any platform to input your own Client ID, Client Secret, or API Key. Once saved, the system automatically overrides the default settings and routes authorizations through your custom developer app.

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When to configure custom developer apps

You do not have to configure all apps in the list. Refer to the table below to decide when to override the default system settings:

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Detailed integration guides for each platform

When you decide to configure custom developer applications to override default settings, follow these detailed setup guides:

Facebook Messenger

Connect and manage client Facebook Fanpages using your custom Meta developer application.

Instagram

Configure your Meta app to integrate Instagram Business Messaging for your portal clients.

Google App

Set up Client ID, Client Secret, and Webhook Verify Token for Google Login, Sheets, and Calendar.

WhatsApp

Configure WhatsApp Business integration via the Embedded Signup flow branded under your agency.

Zalo OA

Link your Zalo Developer app so clients can authorize and connect Zalo OA accounts directly.

TikTok

Integrate your TikTok Developer app to synchronize and manage incoming messages from TikTok.
Before configuring any custom developer applications, ensure you have updated your brand’s legal policies on the Platform > Platform Branding page (including Privacy Policy URL and Terms of Service URL). These links are mandatory when registering developer apps on Facebook, Google, or TikTok.