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Documentation Index

Fetch the complete documentation index at: https://chatbotx.io/docs/llms.txt

Use this file to discover all available pages before exploring further.

ChatbotX is an Agentic Omnichannel Chatbot platform for businesses that want to automate conversations, nurture customers, and grow revenue from one place. You do not need to know how to code. Just connect your channels, build your Flow, and let ChatbotX work for you 24/7. ChatbotX is an open-source platform built to stay transparent, reliable, and sustainable with the community over time.

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Which channels does ChatbotX support?

Messenger

Connect your Facebook Page and build automated chatbots for every Messenger conversation.

Instagram

Automatically reply to comments, DMs, and story mentions on Instagram.

WhatsApp

Send proactive messages, templates, and follow-up sequences through WhatsApp Business.

Zalo

Connect your Zalo OA to automate conversations for the Vietnam market.

TikTok (soon)

Automatically reply to and engage with customers on TikTok.

Telegram

Connect your Telegram Bot and manage those conversations in the same system.

Webchat

Embed a chat widget on your website so you can talk to visitors right on the page.

Email

Bring Email into the same automation flow and omnichannel Inbox.
Every channel is managed in one shared Inbox, so you do not need to keep multiple tabs open or switch between separate apps.

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What can you do with ChatbotX?

Build drag-and-drop chatbots

Create Flow with a visual drag-and-drop builder. Your Bot can reply to customers 24/7 without any coding.

Smart AI Agents

Set up AI Agents that combine multiple AI models to handle complex questions, automate workflows, and drive conversions.

Automated remarketing

Use Broadcast to send offers to thousands of people at once. Let Sequence follow up and nurture customers automatically based on their behavior.

Automatic customer segmentation

Apply Tag automatically based on behavior, purchase history, and each customer’s level of engagement.

Multi-agent live chat

Let multiple team members support customers across every channel. Filter chats by Tag or campaign and auto-assign conversations based on intent.

Real-time Analytics

Track read, reply, and click rates for each campaign. Use smarter retargeting to improve conversions.

Webhook & flexible integrations

Connect your chatbot with external systems in real time. Send and receive data automatically to sync CRM records, orders, and custom workflows.

MCP, CLI & LLM connectivity

Connect easily with external LLMs through MCP and CLI. Expand your AI capabilities, build flexible agents, and integrate smoothly with OpenClaw.

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How does ChatbotX work?

1

Connect all your channels

Connect Messenger, Instagram, WhatsApp, Zalo, TikTok, Webchat, and Email. Contact data is synced automatically from every channel into one system.
2

Configure AI Agents with Flows

Customize how AI thinks and acts with Flows. Combine multiple AI models to handle complex questions and automate your full workflow.
3

Engage and convert customers

Deploy AI support across every channel 24/7. Automatically segment, nurture, and convert customers without manual work.
4

Manage everything from one Inbox

Every conversation from every channel appears in one dashboard. Sync activity in real time, auto-assign by intent, and help your team collaborate more efficiently.

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How do you get started?

1

Create your ChatbotX account

Go to cloud.chatbotx.io and sign up for an account. You can sign in with Google or register with Email. ChatbotX offers a Free Forever plan with a 14-day free trial that includes unlimited features, and you do not need to enter a credit card.
2

Connect your first channel

Open Channels and connect your Facebook Page, Instagram, WhatsApp Business, or Zalo OA. Each channel includes its own step-by-step setup guide.
3

Build your first Flow

Go to Automation > Flows, click + Create Flow, and build your first chatbot scenario. Starting with a simple welcome message is enough.
4

Test and publish

Use Get Published Link to make sure your Flow works correctly, then turn on the toggle to publish it on your live channel.

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Explore more

Learn about Flows

Build a complete chatbot scenario with messages, conditions, and automated actions.

Connect channels

Follow setup guides for each channel: Messenger, Instagram, WhatsApp, Zalo, Tiktok (soon), API Channel (soon), Email and Webchat.

AI Agents

Configure AI Agents to answer questions automatically using your business data.

Analytics

Track chatbot performance, engagement rates, and conversions by channel.