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Custom Domain allows you to point your own business domain or subdomain to the portal workspace. This setup ensures that your clients access and use the portal completely under your custom domain instead of the platform’s default URL. You can configure your custom domain under the SaaS > Custom Domain section on the left menu.
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Custom Domain Setup Process

To activate your custom domain, follow these steps:
1

Add your domain

In the Domain field, enter your domain or subdomain name and click the Add domain button.
2

Retrieve DNS records

Once added, the domain status will show as pending. The system will generate three DNS records that you need to configure.
Chatbotx Whitelabel Custom Domain Pending
3

Configure records at your DNS provider

Log in to your domain registrar or DNS management portal and add the following three records:
  • CNAME Record: Point your domain to proxy-fallback.chatconnectx.com. For root domains, your DNS provider might require you to use an ALIAS or ANAME record instead of CNAME.
  • First TXT Record: Input the Host name and value provided to verify your domain ownership.
  • Second TXT Record: Used to verify and provision your SSL security certificate (the value displays as Creating... during initialization).
All three records are mandatory for the system to verify the domain and issue a secure SSL certificate.
4

Verify your domain

After adding the records, return to your Portal admin page and click Verify now.DNS propagation typically takes a few minutes, but can take up to 24 to 48 hours depending on your domain registrar.
5

Complete activation

Once DNS records are successfully verified, the domain status badge changes to a green active label with the verification date. Clients can now access the portal using this new domain.
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Changing or Removing a Domain

If you need to change your domain, simply click the red Remove domain button. This action removes the current domain immediately and allows you to configure a new one.