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White Label is a solution that allows you to run the entire ChatbotX system under your own business brand. When this feature is activated, your clients will see the brand name, custom domain, logo, favicon, and brand colors configured by you instead of the original platform’s information. This solution is suitable for agencies (Agencies) or teams that want to provide chatbot, Inbox, and AI Agents services to clients with a professional and unified brand experience.

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Instructions to check and activate White Label

To begin configuring your custom branded portal, you need to ensure your account has been granted the White Label permission from ChatbotX.
1

Open the Usage page

Log in to your admin Portal at https://yourdomain.com/portal/usage
2

Verify activation status

In the Usage interface, find the Features card and check the White Label line. If the status is displayed as Active, your account is ready for branding configuration.
Chatbotx Whitelabel Status Active
3

Check resource quotas

See more information in the Quota card to check the maximum limit of Contacts (contacts) and Workspaces (workspaces) that your current plan is allowed to run.

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System configuration modules

Below are the configuration modules to build a complete custom branded portal. Select each subcategory below to view detailed instructions:

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Branding & Identity Setup

Configure the core identity of the portal, helping clients recognize your own brand when accessing it.

Branding Configuration

Update brand name, upload light and dark logo versions, favicon, and primary UI theme color.

Custom Domain for Portal

Point your custom domain to the platform and configure DNS records to activate SSL security.

SMTP & Email Templates

Configure your custom SMTP email server and customize the styling of automated system notifications.

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Business & Quota Management

Configure pricing plans, create accounts, and manage resource limits for end users.

Manage Sub-accounts

Manage client accounts, configure access permissions, and handle manual or automated registrations.

Manage Plans

Create pricing plans, configure resource quotas, and specify the features included for each plan.

Workspaces & Quotas

Manage your clients’ workspaces and monitor real-time resource consumption.

Stripe Billing Automation

Connect Stripe to automate subscription management, upgrades, and recurring payments.

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App Credentials & Advanced Configuration

Configure developer apps for shared logins and advanced API integrations.

Shared App Credentials

Configure Meta, Google, TikTok, Zalo apps for clients to connect channels under your brand.

Create Google App

Learn how to create a Google App to enable Google Login, Google Sheets, and Google Calendar.
Resource quotas and features can vary depending on the White Label package you registered with the parent provider. All limits are updated in real-time on the SaaS > Usage page.