One workspace for
every live conversation
Shared Inbox gives your sales and support teams one place to triage, assign, note, and resolve conversations across every connected channel without losing context between bot and human handoff.
Shared operations, not shared chaos
Everything teams need to move conversations from incoming message to final resolution.
Omnichannel Sync
See WhatsApp, Messenger, Instagram, Telegram, and Webchat in one queue so agents do not have to switch platforms to stay current.
Ownership and Assignment
Assign conversations to the right teammate, rebalance workloads, and keep responsibility visible as handoff moves between teams.
Internal Team Notes
Leave context for the next teammate without exposing anything to the customer, so support, sales, and ops can coordinate in-thread.
Customer Context Panel
View tags, custom fields, history, and lifecycle details next to the conversation so every reply starts with context.
Bot to Human Handoff
Move from automation to agent support cleanly, with state and prior messages preserved so humans can continue without re-asking basics.
Faster Resolution Loops
Use saved replies, filters, and status views to cut response time while keeping conversation quality high across the whole team.
A single source of truth for conversation work
Shared Inbox works best when it is connected to CRM Contacts, Triggers & Actions, and AI Agents. That way the operator sees the same context the automation layer used before handoff, and the next action stays obvious.
- check_circleAssignments, notes, and ownership stay attached to the same thread.
- check_circleCustomer history travels with the conversation across channels.
- check_circleHumans can pick up exactly where automation stopped.
Open conversations
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Assigned to Maya
Priority support requests
Next action
Follow up after agent reply
Team note
Customer already approved the quote. Confirm shipping window and close the loop today.
Frequently
asked
questions
