Broadcast fast, then follow up
with controlled sequences
ChatbotX remarketing is built around two operating modes. Use Broadcast for one-time campaigns that need reach now, then use Sequence for timed follow-up journeys that keep working until the customer replies, converts, or exits.
Supports the core ChatbotX channels in one orchestration layer.
Broadcast is the fast path for launches, offers, reminders, and reactivation
When the goal is broad reach to the right audience at the right time, Broadcast gives teams one campaign workspace instead of a full journey builder.
Target a cohort, choose the message, schedule the send
Broadcast works best when you already know the moment you want to act on. Product launches, flash offers, event reminders, dropped-off leads, and reactivation pushes all start the same way: define the audience, choose the channel fit, lock the send window, and measure what happened after the campaign goes out.
Audience targeting
Segment by tags, custom fields, lifecycle stage, previous engagement, or campaign intent before the message goes live.
One-time campaign control
Use Broadcast for announcements, offers, reminders, or recovery prompts that do not need a full follow-up journey.
Scheduling and timing
Choose the send window intentionally instead of blasting the same message at one fixed moment for everyone.
Performance visibility
Review delivery, engagement, and downstream conversion signals to see whether the push actually created momentum.
Multi-channel support
Broadcast sits above the core ChatbotX channels. The campaign logic stays unified while the message format can be adapted to WhatsApp, Messenger, Instagram, Telegram, Zalo, or Email when the use case calls for a different path.
Campaign workspace
One-time send setup
Audience
Warm leads + recent product viewers + coupon-eligible users
Channel
WhatsApp primary, Email fallback
Schedule
Tomorrow, 10:00 AM
Message preview
24-hour launch access is live
Open the new offer, claim the incentive, and reply if you want help choosing the right plan.
Sent
12,480
Engaged
2,940
Converted
426
Sequence keeps the follow-up moving after the first message
When one send is not enough, Sequence turns re-engagement into a timed system that waits, follows up, and stops when the customer is no longer a match.
Sequence timeline
Timed follow-up with exit control
Trigger
Added to cart, then dropped without reply or purchase
Wait
Pause 1 hour before the first follow-up
Send
Share a reminder message with product context and a return link
Conditional step
If still inactive after 24 hours, send an incentive or alternate angle
Exit
Stop automatically when the customer replies, converts, or is no longer eligible
Move from one reminder to a full re-engagement journey
Sequence is for follow-up that should unfold over time. Instead of sending another one-off message manually, the system can wait, check the situation again, send the next step, and end the journey as soon as the customer replies, buys, or falls out of scope.
Entry condition
Start from a real lifecycle moment such as onboarding, abandoned cart, inactive lead, post-purchase follow-up, or win-back.
Wait logic
Use timed gaps between steps so the journey feels controlled instead of noisy or repetitive.
Follow-up path
Send the next message only when the customer still needs another touchpoint, not as a blind repeat of the first send.
Exit and stop
End the journey automatically once the customer replies, converts, unsubscribes, or no longer matches the sequence rules.
Where it fits
Use Sequence for onboarding, nurture, cart recovery, reactivation, upgrade prompts, and win-back loops that need more than one message.
Practical example
One reply can hand the customer off to human support, while one purchase can end the sequence without manual cleanup.
Multi-channel support
Sequence uses the same orchestration mindset as Broadcast. The journey logic stays centralized while the follow-up can be aligned to the channel that makes the most sense for WhatsApp, Messenger, Instagram, Telegram, Zalo, or Email.
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