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Help Links is a feature designed specifically for Platform Owners of Whitelabel ChatbotX. This feature allows you to create and customize support links (such as help documentation, technical support portals, contact pages) displayed at the bottom of the left sidebar of all client workspaces (sub-accounts) under your platform. This helps Whitelabel businesses build a unified support experience under their own brand, directing customers to their own custom knowledge base or customer care portal instead of default system documentation. To access the Help Links configuration page: From the Admin Dashboard, select Help Links under the Platform section on the left sidebar.
Whitelabel Help Links Dashboard
The list of currently configured help links will be displayed with the following columns: Icon, Name, destination URL, display Order, and Edit/Delete action buttons.
1

Open the Add Link Form

In the Help Links management dashboard, click the + Add Link button at the top right.
2

Configure Link Information

In the Add Help Link modal, set up the following fields:
  • Name: Enter the display name for the help link (e.g., Help Docs, Technical Support, User Community).
  • URL: Enter the destination URL where customers will be redirected when clicking the link (e.g., https://chatbotx.io/docs/vi/introduction).
  • Icon (optional): Enter the icon name from the Lucide Icons library to show in front of the link name (e.g., circle-info, book-open, star, help-circle). You can click the Browse Lucide icons link to search for suitable icons.
  • Order (optional): Enter a number to set the display order (smaller numbers will display on top).
Whitelabel Add Help Link Modal
3

Save the Link

Click Save to complete the creation.

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Display Position on Client Workspaces

After successfully configuring and saving the link, when clients log in to their workspace (sub-account), they will see these help links appear directly at the bottom of the left sidebar (just below the Settings menu). Clients can simply click these links to quickly open the support portal you configured in a new browser tab.

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Best Practices and Notes

You can create multiple Help Links to categorize different support channels (e.g., one link for the User Guide and another link pointing to a live support chat or error reporting form).
Make sure the URL you enter begins with a standard protocol like http:// or https:// to prevent local routing errors from breaking the link.