Omnichannel MCP Server for OpenClaw

# Omnichannel MCP Server for OpenClaw

Connect your OpenClaw agent to ChatbotX via MCP SSE. Manage customer conversations, CRM contacts, tags, and chatbot flows across your connected customer channels.

- MCP Endpoint: https://app.chatbotx.io/mcp/sse (Server-Sent Events, Workspace Token auth)
- Documentation: [ChatbotX MCP Docs](https://chatbotx.io/docs/mcp/introduction)
- Web Application: [Get Free Workspace - Start for $0](https://app.chatbotx.io)
- Notice: Please make sure there is always a human in the loop.

## Connect ChatbotX MCP to OpenClaw

Add ChatbotX as an MCP server in your OpenClaw configuration:

```json
// Add to your OpenClaw MCP server config
{
  "mcpServers": {
    "chatbotx": {
      "url": "https://app.chatbotx.io/mcp/sse",
      "headers": {
        "x-workspace-token": "YOUR_WORKSPACE_TOKEN"
      }
    }
  }
}
```

The server authenticates via Workspace Token (Settings → Integrations → Workspace token). Provide your token in the request headers.

## Available MCP Tools

Once connected, your OpenClaw agent has access to these tools:

- contacts_search: Look up contacts by email, phone, or name
- contacts_tag: Add or remove segmentation tags on contacts
- contacts_custom_field: Update custom fields on contact records
- flows_trigger: Trigger automated chatbot flows on specific contacts
- conversations_list: List open conversations across all channels
- messages_send: Send messages to contacts on any connected channel
- broadcasts_list: List and inspect broadcast campaigns
- channels_list: List connected messaging channels and their status

## Built for Automation

Engineered for autonomous agents and MCP tool pipelines:

- MCP Native: Every tool returns structured JSON. Designed for LLMs, function calling, and autonomous agent loops.
- Omnichannel Messaging: Manage Instagram, Facebook, TikTok, WhatsApp, Telegram, Zalo OA, Live WebChat, SMS Gateway, and Email from a single MCP server.
- Contact CRM & Resolvers: Resolve, create, and update contacts seamlessly by email, phone, or workspace ID.
- Tags & Custom Fields: Dynamically tag contacts, query custom attributes, and maintain CRM state.
- Chatbot Flows: Trigger interactive multi-step chatbot flows and drip sequences programmatically.
- Broadcasts & Inbox: Monitor live conversations, list broadcast audiences, and dispatch campaigns.

## Supported Channels & Runtimes

- Channels: Instagram, Facebook, TikTok, WhatsApp, Telegram, Zalo OA, Live WebChat, SMS Gateway, Email (SMTP).
- Runtimes: OpenClaw, Claude Code, Hermes Agent, OpenAI Codex, Perplexity Computer, NanoClaw, Paperclip, Antigravity IDE.