Omnichannel MCP Server for Claude Cowork

# ChatbotX Model Context Protocol (MCP) Server for Claude Cowork

Connect Claude Cowork to ChatbotX via MCP SSE. Empower team collaboration workflows to inspect customer inquiries, triage multi-channel support queues, and automate team escalations across customer channels.

## Connection Setup for Claude Cowork
- Protocol: Model Context Protocol (MCP) via Server-Sent Events (SSE)
- Endpoint: https://app.chatbotx.io/mcp/sse
- Authentication: Header "x-workspace-token: <YOUR_WORKSPACE_TOKEN>"
- Documentation: https://chatbotx.io/docs/mcp/introduction

### Team Workspace Configuration
```json
{
  "mcpServers": {
    "chatbotx-team": {
      "url": "https://app.chatbotx.io/mcp/sse",
      "headers": {
        "x-workspace-token": "YOUR_WORKSPACE_TOKEN"
      }
    }
  }
}
```

## Available MCP Tools
- contacts_search: Search customer records across the shared CRM database by email or phone.
- contacts_tag: Apply team collaboration tags (e.g., "Assigned:Sales", "Escalated:Tier2").
- contacts_custom_field: Update account manager, deal value, or SLA priority fields.
- flows_trigger: Trigger automated handoff flows or customer satisfaction surveys.
- conversations_list: Inspect unassigned queue items across WhatsApp, Zalo, and Messenger.
- messages_send: Send verified team responses to customers on their preferred channel.
- broadcasts_list: Review scheduled announcements and customer segment broadcasts.
- channels_list: Check operational status of all team communication channels.

## Example Workflows for Claude Cowork
- "Scan unassigned conversations across WhatsApp and Telegram, tag priority enterprise clients, and assign to Tier 2 support."
- "Generate a weekly customer feedback digest by summarizing resolved conversations from the last 7 days."
- "Trigger the 'Lead Qualified' flow for any new contact who requested pricing on Messenger today."

## Supported Messaging Channels
WhatsApp, Messenger, Instagram, TikTok, Telegram, Zalo OA, Webchat, SMTP, and API.