Omnichannel MCP Server for Perplexity

# ChatbotX Model Context Protocol (MCP) Server for Perplexity Computer

Connect Perplexity Computer agent to ChatbotX via MCP SSE. Decompose complex customer support goals into structured multi-step actions, coordinate sub-agents, and execute omnichannel customer operations.

## Connection Setup for Perplexity Computer
- Protocol: Model Context Protocol (MCP) via Server-Sent Events (SSE)
- Endpoint: https://app.chatbotx.io/mcp/sse?token=YOUR_WORKSPACE_TOKEN (Auth: None) or Header "x-workspace-token: YOUR_WORKSPACE_TOKEN"
- Authentication: Header "x-workspace-token: <YOUR_WORKSPACE_TOKEN>"
- Documentation: https://chatbotx.io/docs/mcp/introduction

### Configuration (mcp_servers.json)
```json
{
  "name": "ChatbotX",
  "transport": "sse",
  "url": "https://app.chatbotx.io/mcp/sse",
  "headers": {
    "x-workspace-token": "YOUR_WORKSPACE_TOKEN"
  }
}
```

## Available MCP Tools
- contacts_search: Query customer database by email, phone, or workspace ID.
- contacts_tag: Apply analytical segmentation tags to customer accounts.
- contacts_custom_field: Query and update custom CRM fields.
- flows_trigger: Trigger multi-stage customer onboarding or support sequences.
- conversations_list: List conversations across messaging platforms with status filters.
- messages_send: Send direct messages or automated notification dispatches.
- broadcasts_list: Review broadcast campaign records and audience reach.
- channels_list: Check active channel connections and SSE health.

## Goal-Oriented Workflows for Perplexity
- "Goal: Audit customer onboarding completion. Phase 1: Search inactive contacts from last 14 days. Phase 2: Tag contacts as 'Re-engage'. Phase 3: Trigger WhatsApp onboarding follow-up."
- "Synthesize customer feedback from Telegram and Zalo OA and update customer preference fields in CRM."
- "Evaluate multi-channel customer responses to recent broadcast and identify unresolved inquiries."

## Supported Messaging Channels
WhatsApp, Messenger, Instagram, TikTok, Telegram, Zalo OA, Webchat, SMTP, and API.