Omnichannel MCP Server for Cue

# ChatbotX Model Context Protocol (MCP) Server for Cue

Connect Cue context-aware agent to ChatbotX via MCP SSE. Monitor customer sentiment in real time, surface urgent escalation cues, and trigger proactive interventions across your messaging channels.

## Connection Setup for Cue
- Protocol: Model Context Protocol (MCP) via Server-Sent Events (SSE)
- Endpoint: https://app.chatbotx.io/mcp/sse
- Authentication: Header "x-workspace-token: <YOUR_WORKSPACE_TOKEN>"
- Documentation: https://chatbotx.io/docs/mcp/introduction

### Configuration
```json
{
  "mcpServers": {
    "chatbotx": {
      "url": "https://app.chatbotx.io/mcp/sse",
      "headers": {
        "x-workspace-token": "YOUR_WORKSPACE_TOKEN"
      }
    }
  }
}
```

## Available MCP Tools
- contacts_search: Look up contacts by email, phone, or workspace ID.
- contacts_tag: Apply real-time sentiment tags (e.g., "At Risk", "Delighted", "Needs Attention").
- contacts_custom_field: Update customer health scores and engagement frequency.
- flows_trigger: Trigger proactive customer retention flows immediately upon negative sentiment detection.
- conversations_list: Scan live conversation streams across WhatsApp, Zalo, and Messenger.
- messages_send: Dispatch proactive assistance messages before the customer escalates.
- broadcasts_list: Review broadcast campaign metrics.
- channels_list: Verify listener uptime for customer messaging channels.

## Proactive Workflows for Cue
- "Continuously monitor conversations_list for phrases indicating customer dissatisfaction, tag the contact as 'Churn Risk', and trigger retention flow."
- "Surface high-intent purchase questions on Webchat and send an immediate notification to sales staff."
- "Identify repeat customer inquiries on Telegram and provide instant contextual background to human agents."

## Supported Messaging Channels
WhatsApp, Messenger, Instagram, TikTok, Telegram, Zalo OA, Webchat, SMTP, and API.