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Documentation Index

Fetch the complete documentation index at: https://chatbotx.io/docs/llms.txt

Use this file to discover all available pages before exploring further.

Buttons are a practical way to increase engagement and guide customers through your automation Flow. This article shows you how to add a button and explains the available When pressed actions in detail.

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How to add a button to a message block

Buttons are attached directly to message blocks. Customers can always see them and can scroll back to press them again later. You can add Buttons inside these content blocks:
  • Text blocks: The most common option across channels.
  • Card and Carousel blocks: Especially effective for product catalogs.
Select the message block where you want to place the button, then click + Add. Every button needs a display name, and the label cannot be longer than 20 characters.
add_button_to_text_block
On channels such as Messenger, Instagram, and WhatsApp, the platform usually limits each message block to a maximum of 3 Buttons.

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When pressed

After creating a button, you configure what should happen when the customer clicks it.
button_actions_list
Here is what each button action can do:

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1. Send Message

This is the most common option. When the customer clicks the button, a new Node or message block, such as Text, Image, or Carousel, is shown as the next reply. In Flow Builder, the button connects directly to the next content block.

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2. Open Website

Use this to send customers to a link. When they click the button, they leave the chat window and open your destination page, such as a website, landing page, or marketplace listing, in their default browser.

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3. Perform Action

Instead of showing another visible message, this option sends the customer through a background system action. For example, a button labeled “Talk to sales” can trigger Add Tag “Interested” and Transfer to Human at the same time. (See the full Actions guide here)

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4. Start Another Node

This helps reduce messy connections in large Flows. The button works like a teleport gate and jumps directly to another Node somewhere else in the same Flow.

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5. Start External Flow

This is useful when you want a more modular setup. Instead of building hundreds of Nodes inside one heavy Flow, you can let a button jump to a second Flow, such as a separate “Membership Registration” Flow.

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6. Start External Node

This is an advanced version of Start External Flow. Instead of starting from the beginning of the second Flow, the system jumps to a specific Node that you choose inside that Flow.

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7. Channel-specific actions

Some channels support additional actions. For example, on Messenger you may also see:
  • Call Number: Lets the contact place a phone call directly to your hotline. This is especially useful for sales teams.