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Documentation Index

Fetch the complete documentation index at: https://chatbotx.io/docs/llms.txt

Use this file to discover all available pages before exploring further.

When you deal with spam accounts, abusive messages, or simply do not want the Bot to keep replying to a certain person, Block Contact gives you a clean way to handle it. After a user is blocked, they will no longer receive any response from the Bot. You can unblock them anytime if needed.

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Method 1: Block manually in Inbox

Use this when you are already viewing the conversation and want to block the contact immediately. Steps:
  1. Open the conversation of the person you want to block in Inbox.
  2. Click the Menu icon in the top corner.
  3. Choose Block Contact.
block_contact_inbox

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Method 2: Block automatically in a Flow

Use this when you want the system to block contacts automatically based on a condition, such as abusive language or a specific behavior. Steps:
  1. In any Flow, add a Perform Action block.
  2. Choose Contacts Actions -> Block Contact.
block_contact_flow
Note: Blocking is different from deleting. Block only stops the Bot from replying, while the customer’s data stays in the system. Delete removes the customer completely and cannot be undone.