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Quick Replies give customers a clean and friendly way to interact with your messages, making conversations easier by letting them choose from ready-made options instead of typing text manually.

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The difference between Quick Replies and Regular Buttons

The navigation logic and connection settings of Quick Replies are similar to Buttons, including actions such as Send Message, Perform Action, and Start Flow. However, the display behavior and experience are very different inside ChatbotX: Quick Replies are ideal when you want to guide customers through a one-way funnel. Once they choose an option, it disappears so they cannot go back and trigger the previous step again.

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How to configure Quick Replies

Quick Replies usually work best on platforms such as Facebook Messenger and Instagram, where the interface supports this type of horizontal option list well. You can add them directly while building the Flow by selecting a Text block, or another supported block, then clicking + Quick reply below the message editor.
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You can enter any label you want. After the Quick Reply is added, drag a connection from its output point (When pressed) to define what happens next, such as sending a new message, applying a Tag with Perform Action, or routing the customer to another Flow.
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You can also assign an emoji icon to each option to make the choices more visual and engaging.