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Documentation Index

Fetch the complete documentation index at: https://chatbotx.io/docs/llms.txt

Use this file to discover all available pages before exploring further.

Entry Point Links, also called Reflinks, are special links that send customers directly into a specific Flow in your Bot as soon as they click. Instead of making the customer message first and wait through a generic greeting, a Reflink drops them into the right context straight away. A product ad for product A can start the product A consultation Flow immediately. A referral link can instantly record who referred the customer.
  1. Go to Tools -> Entry Point Links.
  2. Click + Create Reflink.
  3. Fill in the fields in the dialog:

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Name

Use a name that makes the link easy to recognize, such as ads-facebook-march, qr-standup-event, or email-newsletter.

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Bot Response

Choose the Flow that should start as soon as the customer clicks this link. For example, a product consultation Flow, a gift registration Flow, or a welcome Flow.

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Save response to Custom Field (optional)

If you want to save additional information from the link into the customer’s profile, choose the matching Custom Field here. The value will be stored automatically when the link is opened.
  1. Click Create to save it.
entry_point_links_create
Open the … menu next to the Reflink name, then choose Copy URL to get the channel-specific version of that link:
ChannelLink format
Messengerhttps://m.me/PAGE_ID?ref=refname
Instagramhttps://ig.me/m/USERNAME?ref=refname
WhatsApphttps://wa.me/PHONENUMBER?text=/refname
Telegramhttps://t.me/BOT_USERNAME?start=refname
WebChathttps://chatbotx.io/bots/webchat/?p=ID&ref=refname
Paste that link into an ad, email, QR code, or website, and the customer will jump straight into the correct Flow.

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Real example

Scenario: You are running 2 Facebook ad campaigns, one for product A and one for product B. You want to know which ad brings more customers into the chatbot, and you want each group to receive a different consultation Flow. How to set it up:
  1. Create 2 Reflinks: ads-product-a and ads-product-b
  2. Point each Reflink to the matching product consultation Flow
  3. Insert the correct link into each ad
-> When a customer clicks from a specific ad, the Bot starts the matching Flow right away, and you can track performance by source.
Note: Entry Point Links support every channel connected to ChatbotX. One Reflink can generate multiple channel-specific links with the same name but different URL formats.