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The ActiveCampaign integration sends contact information from ChatbotX to ActiveCampaign directly within a Flow. You can create or update contacts, add customers to lists, apply Tags, and enroll customers in an Automation. For example, after a customer provides an email address for a consultation, ChatbotX creates the contact in ActiveCampaign, applies the NEW Tag, and enrolls the customer in a relevant email nurture series.

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Prepare your API URL and API Key

You need the API URL and API Key from your ActiveCampaign account before connecting. These credentials allow ChatbotX to send contact data to the correct account.
1

Sign in to ActiveCampaign

Sign in to the ActiveCampaign account that you want to connect to ChatbotX.
2

Open Developer Settings

Select Settings in the lower-left corner, then select Developer from the account settings menu.
3

Copy the API credentials

Copy both the API URL and API Key from the API Access section. You will enter these values in ChatbotX during the next procedure.See Getting started with the API in the official ActiveCampaign documentation.
ActiveCampaign Developer Settings API Credentials
Your API Key allows other applications to access your ActiveCampaign data. Do not share it in messages, public screenshots, or customer-facing documents.
Each ActiveCampaign user has a separate API URL and API Key. If the user who provided the credentials is deleted or the key is reset, update the connection in ChatbotX.

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Connect ActiveCampaign to ChatbotX

1

Open Settings

In your ChatbotX workspace, select Settings from the left menu.
2

Select Integrations

Select the Integrations tab, then open ActiveCampaign.
3

Open the connection window

Click Connect to open the Connect ActiveCampaign window.
4

Enter the API credentials

Paste the address into API URL and the key into API Key. The API URL usually follows the format https://youraccount.api-us1.com.
5

Confirm the connection

Click Confirm. When the credentials are valid, ChatbotX saves the connection for use in your Flows.
Connect ActiveCampaign in ChatbotX Integrations

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Add ActiveCampaign to a Flow

After connecting your account, add the ActiveCampaign action to a Send Message node or another suitable position in your Flow.
1

Open the Flow

Select Flows, then open the Flow that you want to use for contact synchronization.
2

Add Actions

In a Send Message node, click + Create, then select Actions.
3

Select Email Actions

Open Email Actions and select Add Contact to ActiveCampaign.
Select Add Contact to ActiveCampaign Action
4

Open the configuration

Click Edit on the new action to select an operation and map contact data.

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Create or update a contact

Select the Create or Update Contact operation to send customer data from ChatbotX to ActiveCampaign. If the email address already exists, ActiveCampaign updates the contact instead of creating a duplicate record. Click Save to save the action.
Configure Create or Update Contact in ActiveCampaign
Collect the customer’s email address with Get User Data before this action runs. ChatbotX cannot create the correct ActiveCampaign contact if the email field is empty or invalid.

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Add a contact to an Automation

Select the Add Contact to Automation operation to enroll a contact with an email address in an ActiveCampaign automation.
1

Select the operation

In Operation, select Add Contact to Automation.
2

Select the email field

In Email Field, select the ChatbotX field that contains the customer’s email address.
3

Select the Automation

In Automation, select the ActiveCampaign automation that the customer should join, then click Save.
Configure Add Contact to ActiveCampaign Automation
For example, a customer asks to receive new collection announcements by email. After the customer enters an email address, the Flow creates or updates the contact and enrolls them in an Automation that introduces the new products.

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Test the integration

Before publishing the Flow, test it with an email address that you can verify.
  • Open Contacts in ActiveCampaign and confirm that the contact was created or updated.
  • Check that ActiveCampaign received the correct Lists, Tags, and Custom Fields.
  • If you use Add Contact to Automation, confirm that the contact appears in the selected Automation.
  • If the connection fails, copy the API URL and API Key again from Settings > Developer, then reconnect the integration.
Resetting the API Key in ActiveCampaign stops the current connection from working. After resetting the key, update it in ChatbotX.