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Instagram Story Reply Automation helps you automatically respond when customers reply to an Instagram Story. ChatbotX can send a message, start a Flow, or route the request to an AI Agent in Inbox. Use this feature to send offers, provide product consultations, or capture requests from people interested in your Story content.

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How it works

Each automation has three main parts: For example, a customer replies consultation to a product Story. ChatbotX detects the keyword and immediately sends guidance in Inbox.

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Create an Instagram Story Reply Automation

1

Open Instagram Story Reply Automation

Select Tools from the left menu. Then click the Instagram Story Reply Automation card.
Open Instagram Story Reply Automation from the Tools page
2

Create a new automation

Enter a name in Enter name, then click Create Automation. You can also click Create Folder to organize automations by campaign.
View and create Instagram Story reply automations
3

Choose the Story scope

Review the name under Name. Under Track Story reply on, choose a scope:
  • All stories: Monitor responses to every Story.
  • Specific stories: Monitor responses only to the Stories you select.
Configure Instagram Story targeting and reply settings
4

Select specific Stories

When using Specific stories, open Select Stories and select an account under All accounts.Select a Story from Active stories. If you know its ID, open the Story ID tab to identify the Story to monitor. Then click Confirm.
Select specific Instagram Stories for reply automation
5

Choose how to reply

Under Reply, choose how ChatbotX responds to the person who replied to the Story:The reply is sent to the Story replier’s Inbox.
6

Filter responses and save

Under Reply to (optional), select the appropriate condition:With Exact match or Contains, enter each keyword in Keywords to match and press Enter. Review the settings, then click Save.

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Example: product consultation

Suppose you publish a Story about a new product and want to automatically collect consultation requests: When a customer replies Can I get the price?, ChatbotX starts the consultation Flow in Inbox. Responses without the configured keywords do not trigger this automation.

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Manage automations

Use the automation list to organize and monitor the automations you create:
  • Folders: Create folders to group automations by campaign or purpose.
  • Status: Use the switch to activate or pause an automation.
  • Replies: View the number of responses handled by the automation.
  • Actions: Open the three-dot menu to use Edit, Rename, Move, or Delete.
  • Rows per page: Select how many automations appear on each page.
Test an automation with Specific stories before enabling it for All stories. Send a test response and check the message received in Inbox.