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Documentation Index

Fetch the complete documentation index at: https://chatbotx.io/docs/llms.txt

Use this file to discover all available pages before exploring further.

Facebook Messenger is one of the most vital customer engagement channels today. By integrating your Fanpage with ChatbotX, you can leverage AI Agents to automate customer care, provide 24/7 responses, and manage all conversations in one centralized hub.

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Prerequisites

To ensure a smooth integration process, please make sure you meet the following requirements:
  1. Admin Permissions: You must have “Full Control” or Admin access to the Fanpage you wish to connect.
  2. Personal Facebook Account: You must use the personal account that manages that Fanpage and ensure it is currently logged into your browser.
  3. Meta Business Suite Access: If your page is part of a Business Manager (BM), ensure your account has sufficient permissions within that BM.

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Step 1: Navigate to Channel Selection

To begin, access your administration dashboard.
  1. Go to Settings → Channels.
  2. Locate the Messenger icon and click the “Add Messenger” button.
chatbotx_navigate_to_facebook_channel_setup

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Step 2: Authenticate with Meta

The system will redirect you to the Facebook (Meta) authentication interface.
  1. Click the “Continue as [Your Name]” button to grant access.
    Important: If you have connected pages before, select “Edit Settings” to ensure all new or previously unselected pages are visible.
meta_facebook_authentication_popup_step

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Step 3: Select Facebook Fanpages

A list of all Fanpages you manage will appear.
  1. Check the boxes next to the Fanpages you want to integrate into ChatbotX.
  2. Click Continue to proceed to the permission settings.
select_facebook_fanpages_for_chatbotx_integration

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Step 4: Select Businesses

A list of all Businesses you manage will appear.
  1. Check the boxes next to the Businesses you want to integrate into ChatbotX.
  2. Click Continue to proceed to the permission settings.
select_businesses_for_chatbotx_integration

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Step 5: Grant Permissions

This is the most critical step for the AI to function correctly.
  1. Review Access Request
  2. Once you have reviewed the permissions, click the Save button at the bottom right.
granting_meta_permissions_for_messenger_bot

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Step 6: Select Facebook Page

Confirm the specific Fanpage you want to link to the platform.
  • Select the radio button next to your desired Facebook Page (e.g., ChatbotX).
  • Click the Continue button to finalize the connection.
selecting_facebook_page_to_connect

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Step 7: Finalize and Verify

After redirection, your Facebook Page will be live on the ChatbotX dashboard.
  • Confirm Connection: Ensure the correct Fanpage (e.g., ChatbotX) is displayed with the Messenger icon.
  • Test Integration: Click the Test Now button to send a trial message and verify your AI Agent is active.
finalizing_facebook_page_connection_on_dashboard

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Step 8: Test your Automation

Now that your page is connected, it’s time to see it in action. You can test the connection using one of these two methods:
  • Option 1: Create a Flow
    • Navigate to the Flows section in the sidebar.
    • Build a simple “Welcome” message or an interactive menu.
    • Trigger it from your Messenger Fanpage to verify the response.
  • Option 2: Set up an AI Agent
    • Go to the AI Agent tab to configure your agent’s personality.
    • Once saved, use the Test Now button on your dashboard to have a live conversation with your AI.

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FAQ

There are two common reasons:Permissions
You may only have Editor or Moderator roles. Meta requires Admin permissions to set up the API.Missing App Permissions
You might have connected ChatbotX previously but did not select this specific page at that time.Solution
Go to your personal Facebook profile → Settings & Privacy → Settings → Business Integrations.
Find ChatbotX, click Remove, then return to Step 1 to restart the process.
Please check the following:AI Agent Configuration
Verify that you have assigned an AI Agent to this Messenger channel in the AI Agent Settings.Facebook Auto-Replies
Ensure the Fanpage does not have Facebook’s default Instant Replies enabled, as they may conflict with ChatbotX.
Yes. ChatbotX is designed as an Omnichannel platform.You can connect multiple Fanpages (depending on your subscription plan) and manage all incoming messages in a single Unified Inbox.
According to Meta’s policy, a bot can only respond to a customer within 24 hours of the customer’s last message.After 24 hours, you must use:
  • Message Tags, or
  • Marketing Messages on Messenger
to continue the conversation.
You do not need to remove the existing connection.Simply repeat the Add Facebook Page process.
When the Meta popup appears, select Edit Settings and check the new Fanpage.The system will automatically update the list without affecting currently connected pages.