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Count Characters counts the number of characters in a text value. Use it when a Flow needs to check whether a customer entered enough information before continuing. For example, you can ask a customer to enter an order code, then check its length before the Flow sends the next message.

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Add Count Characters to a Flow

1

Open the Flow

Open the Flow that collects or uses the text value.
2

Add a Perform Action node

Add a Perform Action node after the Flow receives the customer’s response.
3

Choose Count Characters

Open the node, click Create, then select Tools > Count Characters.
Select Count Characters In Tools Menu
4

Choose the text to count

Select the Input Custom Field that contains the text. Under Save result to a custom field, choose the Custom Field that will receive the character count, then click Save.
Count Characters Action

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Example: validate an order code

Ask the customer to enter an eight-character order code. After the reply is saved, Count Characters counts the response. A Condition can then route an eight-character value forward and ask for the code again when the count does not match.
Count Characters measures every character in the selected text, including spaces. Tell customers whether they should enter spaces in a code or reference number.