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Get Data From JSON extracts a value from JSON data available in your Flow. Use it after an integration or an earlier Flow step returns JSON and you need one field for the next action. For example, an external system returns a customer’s membership level, order status, or product name in JSON. This action lets the Flow pick the needed value instead of using the entire response.

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Add Get Data From JSON to a Flow

1

Open the Flow

Open the Flow where the JSON data is available.
2

Add a Perform Action node

Add a Perform Action node at the point where the Flow needs to read a value from JSON.
3

Choose Get Data From JSON

Open the node, click Create, then select Tools > Get Data From JSON.
Select Get Data From Json In Tools Menu
4

Configure the JSON value

Select the Input Custom Field that stores the JSON data. In Output Custom Field, enter the JSON path and select the Custom Field that will receive the extracted value. Click Add when you need another mapping, then click Save.
Get Data From Json Action

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Map JSON data to Custom Fields

The Input Custom Field must contain the JSON data that the Action will read. For every value you need, add one mapping:
  1. Enter the JSON path in the first field under Output Custom Field.
  2. Select the destination Custom Field in the second field.
  3. Click Add to map another value, or click Save when the mapping is complete.
Use the property name from the JSON data. For nested data, follow the structure until you reach the value you need.
In this example, use the membership value when the Flow needs to continue differently for Gold members.

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Example: personalize a membership message

An earlier step in the Flow receives customer data in JSON. Get Data From JSON extracts the membership value, then the Flow uses that value in a Condition or message.
Check the exact property names in the JSON response. A property name that does not exist cannot return a value to the Flow.