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Format Date changes a date or time value into the format your Flow needs. Use it when the system stores a date in one format but customers, staff, or another step in the Flow need a different display. For example, you can change 2026-08-11T14:30:00 into 11/08/2026, 11 Aug 2026, or 14:30.

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Add Format Date to a Flow

1

Open the Flow

Open the Flow that contains the date or time value you want to format.
2

Add a Perform Action node

Add a Perform Action node before the message or condition that will use the formatted value.
3

Choose Format Date

Open the node, click Create, then select Tools > Format Date.
Select Format Date In Tools Menu
4

Choose the value and format

Select the Input Custom Field, enter a date-fns pattern in Format, choose the Output Custom Field, then select the Timezone and click Save.
Format Date Action

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Use date-fns format patterns

ChatbotX uses the date-fns formatting style. Use the date-fns interactive formatter to test patterns before adding them to your Flow. Use uppercase MM for months and lowercase mm for minutes. Use yyyy for a four-digit calendar year.

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Choose the source, output, and timezone

  • Input Custom Field: The field that stores the original date or time.
  • Format: The date-fns pattern that controls the result.
  • Output Custom Field: The field where ChatbotX saves the formatted value. Use Add when you need a new Custom Field.
  • Timezone: The timezone used to format the value. Select Contact Timezone when the date should follow the contact’s timezone.

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Example: show a delivery date

Your Flow stores a delivery date in a Custom Field. Add Format Date before the confirmation message, then use dd/MM/yyyy so the customer sees a familiar date format.
Test the pattern with a real date value before publishing the Flow. This helps you confirm the day, month, and time appear in the expected order.