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Sync Meta Catalog enables two-way product synchronization between your ChatbotX Ecommerce store and Meta Commerce Manager. Once synchronized, you can showcase your catalog natively inside Facebook Messenger, Instagram, and WhatsApp shopping interfaces, as well as send interactive product cards directly from your flows.

Push Products to Meta

Publish selected products from ChatbotX directly to a Meta Catalog for Messenger and WhatsApp shopping.

Pull Products from Meta

Import an existing product catalog from Meta Commerce Manager into your ChatbotX store using your Catalog ID.

Automatic SKU Matching

Match items by SKU and retailer ID to keep prices, descriptions, images, and inventory aligned across platforms.

Detailed Sync History

Audit every push and pull job with item counts, completion statuses, and row-level error diagnostics.

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Open the Sync Meta Catalog Modal

1

Open the Products Tab

From the left sidebar in ChatbotX, go to Tools > Ecommerce and open the Products tab.
2

Click Sync Meta Catalog

Click the Sync Meta Catalog button in the top toolbar above the product table.
3

Select a Synchronization Tab

The Sync Meta Catalog modal contains 4 tabs:
  • Sync to Meta: Push selected products from ChatbotX to your Meta Catalog.
  • Sync from Meta: Pull products from an existing Meta Catalog into your ChatbotX workspace.
  • History: Review logs and status reports from previous synchronization jobs.
  • Connection: Manage your linked Meta Business account and catalog permissions.

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Pushing Products from ChatbotX to Meta

Use the Sync to Meta tab to publish products from your ChatbotX store to Meta Commerce Manager.

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Steps to Push Products

1

Select Products in the Table

In the Products tab, check the selection boxes next to the products you want to push, then click Sync Meta Catalog.
2

Enter or Create a Meta Catalog ID

In the Sync to Meta tab, enter your Meta Catalog ID from Meta Commerce Manager, or click + Create a new catalog to generate a new catalog directly.
3

Verify Requirements and Run Sync

Confirm that your selected products meet Meta’s commerce requirements, then click Sync now to start pushing items.

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Messenger Shopping Product Requirements

Products synced to Messenger Shopping and WhatsApp Catalogs must satisfy the following Meta requirements:
If no products are selected in the Products table before opening the modal, ChatbotX prompts you to select the products you want to push before running the sync.

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Pulling Products from Meta Catalog into ChatbotX

If you already manage a product catalog in Meta Commerce Manager, use the Sync from Meta tab to import those items into your ChatbotX store without recreating them manually.
1

Switch to the Sync from Meta Tab

Inside the Sync Meta Catalog modal, select the Sync from Meta tab.
2

Provide the Meta Catalog ID

Enter your Meta Catalog ID from Commerce Manager (or click + Create a new catalog if needed).
3

Run the Import

Click Import to pull product titles, descriptions, images, and prices from Meta into your workspace’s Products list.

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Sync History and Account Connection

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Auditing Jobs in the History Tab

Open the History tab inside the Sync Meta Catalog modal to track background synchronization jobs:
  • Monitor the status of each push or pull job (pending, processing, completed, or failed).
  • Check the total item count alongside successful and failed item counts.
  • Inspect row-level error messages for any rejected items so you can fix missing fields and resync.

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Managing Access in the Connection Tab

Use the Connection tab to verify your connected Meta Business account, refresh catalog permissions, or switch the linked account when managing multiple catalogs.
Once your products are synced and linked to your workspace’s connected Meta Catalog, you can use the Send Products step inside the Flow Builder to send native multi-product catalog messages on WhatsApp and Messenger.