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Connecting your TikTok Business account to ChatbotX allows your support team to manage customer chats, automate replies, and handle conversations directly from your workspace.

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Prerequisites

Before connecting TikTok, make sure these requirements are met:
  1. TikTok Business Account: You must have a TikTok Business Account (personal TikTok accounts are not supported).
  2. Message permissions: Enable Everyone under the direct messaging settings in your TikTok app to receive messages.
  3. Region availability: The TikTok Business Messaging API is currently restricted in the UK, EEA, and Switzerland.

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Connect TikTok

You can start the connection in either of these ways:

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Method 1: From the Create Inbox flow

1

Open Analytics and click + Create Inbox

In your ChatbotX workspace, choose Analytics from the left menu, then click the + Create Inbox button.
Tiktok Analytics Inbox
2

Select TikTok and click Continue

Select TikTok from the channel list in the modal, then click Continue to proceed to the authorization page.
Tiktok Select Channel
3

Authenticate with TikTok

The system will redirect you to the TikTok authorization screen. Click Continue to grant ChatConnectX access to your TikTok account.
Tiktok Authorize Popup 1

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Method 2: From Channels management

1

Navigate to Channels settings

Go to Settings -> Channels from the left sidebar.
2

Connect TikTok

Find TikTok in the channel list and click Add TikTok.
Connect TikTok from Settings
3

Authenticate with TikTok

The system will redirect you to the TikTok authorization screen. Review the requested permissions and click Continue to grant ChatConnectX access to your TikTok account.
Tiktok Authorize Popup 1

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Return to ChatbotX

After authentication succeeds, TikTok will redirect you back to ChatbotX. Check that the TikTok channel now appears on the dashboard page as active and connected.
TikTok channel connected dashboard

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Finalize and check

When the setup is complete, go to Channels or Inbox to confirm that TikTok is connected. Send a test direct message from a personal TikTok account to your TikTok Business account to check whether the conversation arrives in your ChatbotX workspace.

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Test your automation

Now that TikTok is connected, you can start automating conversations.
  • Option 1: Create a Flow
    • Open Flows from the sidebar.
    • Build a simple welcome message.
    • Send a message to your TikTok account from a personal TikTok account and check the reply.
  • Option 2: Set up an AI Agent
    • Open AI Agent and configure the tone and knowledge base for the assistant.
    • Assign that AI Agent to your TikTok channel so it can answer incoming questions automatically.